Because computers don't fix themselves

Lotus Notes attachments won’t open “for your computer’s security.”

Found and solved a good problem today.  One worthy of going into the archives.  This one will affect many Ameriprise advisors in the future, I’m sure.

So, the client had a Windows Vista laptop with Internet Explorer 7, with no Ameriprise software loaded. 

However, he was using the web-based version of the company’s Lotus Notes.  Any MS Office file attachment, when opened, would start to open, and then give the following message:

“For your computer’s security, this file was saved to your Temporary Internet Files folder.

Do you want to open this folder?”

If you click yes, the folder

C:\Users\user_profile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Virtualized

opens , the file wasn’t there, and then he’d get an error message with a long string of subdirectories from Lotus Notes. 

Long story short, he couldn’t open most of the attachments he got on his e-mail.

Solution:

This is actually a known bug and for once, Microsoft had a solution for it. 

Basically, this is a “special feature” of Internet Explorer 7 in Windows Vista, whereby it’s trying to protect the user from malicious downloads from non-trusted sites.  As you know, I dislike special features, especially ones that try to protect me from something I know I want to do. 

  1. In Internet Explorer 7, click Internet Options on the Tools menu.
  2. Click the Security tab, select Trusted Sites, and then click Sites.
  3. Under Add this Web site to the zone type the URL that you want to save.
  4. Click Add, click Close, and then click OK.
  5. On the Security tab, click to clear the Enable Protected Mode (requires restarting Internet Explorer) check box.
  6. Restart Internet Explorer 7.

Voila!  Problem solved.

This problem may or may not be solved by loading the Home Office software on the machine, as, technically, Home Office should add the Lotus Notes webmail to the trusted sites.   But, any computer that doesn’t have a trusted sites list will run into this problem.

Cheers!